The challenge
Visitors to the citizens' service centre need one thing above all: the right information, quickly. Where do I register? Which department handles my enquiry? And what do I need to know while waiting?
Visitor information had previously been spread across noticeboards and verbal guidance. Changes had to be taken into account in several places. The centre therefore sought a shared solution for visitor information and navigation within the building.
Requirements varied depending on each display's location: At the entrance, visitors needed a welcome message and initial guidance. Inside the building, they needed directions to the relevant service points. In the waiting area, queue information, service notices and municipal announcements needed to be visible.








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