The challenge
A public office in a German city wanted to make its visitor service more modern, transparent and efficient. Citizens should be able to find their way around the building more easily, reach the right service points faster and receive up-to-date information while waiting.
Previously, notices, wayfinding information and announcements were often managed through analogue postings, paper signs or verbal inquiries. This created additional effort for employees and made consistent, up-to-date communication across the building more difficult.
The office was looking for a Digital Signage solution that would welcome visitors as soon as they entered the building, display directions clearly, make current queue and service information visible and improve visitor flow in everyday administrative operations.





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